Summer EBT Help & Support
We’re dedicated to getting the support and information you need as quickly as possible. We offer several convenient ways to contact us. Please feel free to reach out any time.
Help & Support
Need help or having some trouble with something? Let us know.
General Summer EBT Support Questions
Phone: 866-244-0071 Option 1
Email: support@ohiosunbucks.org
Support cases will be responded to between the hours of 8 to 4 Monday to Friday.
Questions About Summer EBT Card
Phone: 1-866-386-3071
Submit an AG Misfortune Form
If you encounter food loss due to a misfortune (power outage, storm damage, etc), you can submit an AG Misfortune form. This form must be completed within 10 days of the food loss.
Request Summer Electronic Benefits Transfer (Summer EBT) Fair Hearing Process Form
A parent or guardian can make a request for a fair hearing process if an online application was denied for the Summer Electronic Benefits Transfer (Summer EBT) program, a Summer EBT streamlined certification was not approved, an application was denied after the verification process or the Summer EBT money was collected back from the household.
Frequently Asked Questions
Get information on the most frequently asked questions about Summer EBT, cards, benefits, and more.
Questions About Free or Reduced-Price Meal Eligibility
If the child attends a school on the National School Lunch Program, households should reach out to the child’s school first to discuss free or reduced-price meal eligibility questions.
Help & Support Form
Create a Support Case
Complete the form below to create a case with our support team and we’ll respond to your inquiry as soon as possible.
You must include the full name, date of birth, and school attended for all children in your household you are inquiring about in your message below. Please submit only one request for your household.