Help & Support

Need help or having some trouble with something? Let us know.

General Summer EBT Support Questions

Phone: 866-244-0071 Option 1
Email: support@ohio-k12.help

Support cases will be responded to between the hours of 8 to 4 Monday to Friday.

Questions About Summer EBT Card

Submit an AG Misfortune Form

If you encounter food loss due to a misfortune (power outage, storm damage, etc), you can submit an AG Misfortune form. This form must be completed within 10 days of the food loss.

Questions About Free or Reduced-Price Meal Eligibility

If the child attends a school on the National School Lunch Program, households should reach out to the child’s school first to discuss free or reduced-price meal eligibility questions.

Create a Support Case

Complete the form below to create a case with our support team and we’ll respond to your inquiry as soon as possible.